Collector (Temporary)

Collector Job Opening

Collector Job Openings In Red Bluff


Business Office

Reports To:

Business Office Supervisor/Manager

Organizational Peers:

Business Office Staff

Job Supervisory Responsibilities:


General Summary:

A nonexempt position responsible for the proper and timely processing of claims creation.

Essential Job Responsibilities:
  • Process electronic and paper claims.
  • Analyze outstanding balances to determine appropriate course of action.
  • Trace and appeal underpaid, and/or erroneously paid or denies claims with appropriate documentation per payer requirements.
  • Verify and adjust accounts according to payer or program specifications.
  • Perform collection actions and resubmitting claims to insurances after corrections to minimize days in A/R.
  • Accurately document claim issues.
  • Prepare adjustments such as refunds, contractual differences, and write-offs for approval and processing.
  • Audit, communicate and follow up with providers and staff to provide guidance in correcting errors related to denied or unpaid claims on continual basis.
  • Assist staff with billing questions.
  • Identify and resolve issues with patient/payer billing issues and complaints.
  • Tracy new provider payer credentialing status and related claims.
  • Review accounts for possible assignment to collections; make recommendations to Revenue Cycle Manager and prepare information for collection agency.
  • Assigns uncollectable accounts to collection agency or attorney via clinic credit and collection policy.
  • Review follow and report monthly, the status of delinquent accounts
  • Continually strive to promo0te and maintain exceptional internal and external customer service.
  • Monito pater websites for medical policy benefit changes. Communicate changes to supervisor and related staff.
  • Review bulletins, newsletters and periodicals and attend workshop to stay abreast of current issues, trends and changes in laws and regulations governing claims, processing, coding and documentation.
  • Provide suggestions to improve daily collections workflow and inefficiencies.
  • Demonstrate working knowledge of ICD-9, CPT and HCPCS codes along with HIPAA laws.
  • Comply with all written and stated company policies and procedures.
  • Provide back up and support to team members as necessary.
  • Work projects as assigned by management.
  • Other duties as assigned.
Performance Requirements:


  • Working knowledge of ICD-10, CPT and HIPAA laws.
  • Knowledge of company medical billing/collection policies and procedures.
  • Knowledge of legal and regulatory government provisions.
  • Knowledge of business and communication software.


  • Skill in establishing and maintaining positive, effective, internal and external working relationships.
  • Skill in written and verbal communication and organization.


  • Ability to multitask.
  • Ability to accurately enter data and examine insurance documents.
  • Ability to courteously work with patients, staff, and others.
  • Ability to communicate well and interact in a positive manner with management, coworkers and payers effectively and clearly.
Position Competencies:
  • Role model for organization’s core values
  • Customer Service: Demonstrates the highest standards for friendly, courteous and caring interaction with patients, physicians, customers, and fellow employees.
  • Analytical
  • Organization and presentation abilities
  • Professional presence
  • Communication: Demonstrates ability to accept and understand instructions, expresses self clearly and concisely.
  • Adaptability/Flexibility: Demonstrates the ability to cope with pressure, grasp new ideas and methods, and adjust responses to meet the changing work environment.
  • Independence/initiative: Demonstrates reliability, follow through, ability to work with minimum supervision, and desire and ability to accept additional responsibility.
  • Confidentiality
  • Emotional Intelligence: Maintain basic emotional and social competencies to include self-awareness, self-regulation, motivation, empathy, and social skills.
Job Qualifications:
  • Equipment operated: Standard office equipment including computers, faxes, copiers, printers, telephones, etc.
  • Education/Experience: High school diploma or equivalent. Some college, knowledge of medical terminology, system and ICD-10 preferred. Minimum of two years medical collections experience.
  • Physical: Position is in a well-lighted office environment and involves sitting approximately 90 percent of the day, walking or standing the remainder.