ROMG Account Representative

ROMG Account Representative Job Opening

Business Office Manager

Reports To:

Business Office Manager

Organizational Peers:

Business Office Personnel

Direct Reports To:

Business Office Supervisor

Job Summary:

A part- time nonexempt position responsible for the proper and timely processing of ROHG and VITA claims

Performance Requirements:



  • Skill in gathering and reporting claim information.
  • Skill in trouble-shooting claim insurance problems.
  • Skill in written and verbal communication and customer relations.


  • Ability to work effectively with physicians, other medical staff, and external agencies.
  • Ability to identify and analyze claim problems.
Major Duties and Accountabilities:
  • Oversees claim processing. Answers associated correspondence.
  • Creates claims and verifies clean claim billing.
  • Researches and resolves claim errors prior to submission for clean claim billing.
  • Responsible for A/R collections for ROHG claims
  • Responsible to reconcile VITA accounts
  • Other duties as assigned.
Position Competencies:
  • Role model for organization’s core values
  • Customer Service: Demonstrates the highest standards for friendly, courteous and caring interaction with patients, physicians, customers, and fellow employees.
  • Organization and presentation abilities
  • Professional presence
  • Communication: Demonstrates ability to accept and understand instructions, expresses self clearly and concisely.
  • Adaptability/Flexibility: Demonstrates the ability to cope with pressure, grasp new ideas and methods, and adjust responses to meet the changing work environment.
  • Independence/initiative: Demonstrates reliability, follow through, ability to work with minimum supervision, and desire and ability to accept additional responsibility.
  • Confidentiality
  • Emotional Intelligence: Maintain basic emotional and social competencies to include self-awareness, self-regulation, motivation, empathy, and social skills.
Job Qualifications:
  • Equipment operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
  • Education/Experience: High school diploma or equivalent. Minimum two years of experience in claims processing in a health care setting.
  • Physical: Position is in a well-lighted office environment and involves sitting approximately 90 percent of the day, walking or standing the remainder.