Business Office Representative

Business Office Representative

Reports to:
Business Office Supervisor

Organizational Peers:
Revenue Cycle Manager; Business Office Supervisor

Direct Reports:

Job Summary:
This is a nonexempt entry level position responsible for front office and general clerical billing duties.

Performance Requirements:


  • Knowledge of Accounts reconciliation
  • Knowledge of Medical insurance Type and Terminology.


  • Skill in establishing and maintaining effective internal and external working relationships.


  • Ability to enter accurately data and examine insurance documents.
  • Ability to deal courteously with patients, staff, and others.
  • Ability to communicate effectively and clearly.

Major Duties and Accountabilities:

  • Primary point of contact for all Business Office telephone encounters.
  • Primary point of contact for patients presenting to the front Business Office with billing questions, account inquiries and payments.
  • Identifies delinquent accounts, aging period, and payment sources. Processes delinquent unpaid accounts by contacting patients and insurances, or assigning to an outside collection agency in select alpha category.
  • Evaluates patient financial status and establishes approved payment plans. Follows and reports status of delinquent accounts.
  • Responsible for daily Business Office mailbox pick up and distribution.
  • Responsible for daily monitoring and resolution of messages on the Business Office voicemail.
  • Works Athena Unpostables correspondence and Remittance
  • All other duties as assigned by the Revenue Cycle Manager

Position Competencies:

  • Role model for organization’s core values
  • Customer Service: Demonstrates the highest standards for friendly, courteous and caring interaction with patients, physicians, customers, and fellow employees.
  • Professional presence
  • Communication Demonstrates ability to accept and understand instructions, expresses self clearly and concisely.
  • Adaptability/Flexibility Demonstrates the ability to cope with pressure, grasp new ideas and methods, and adjust responses to meet the changing work environment.
  • Independence/initiative Demonstrates reliability, followthrough, ability to work with minimum supervision, and desire and ability to accept additional responsibility.
  • Confidentiality
  • Emotional Intelligence Maintains basic emotional and social competencies to include self-awareness, self-regulation, motivation, empathy, and social skills.

Job Qualifications:

Equipment operated: standard office equipment including computers, faxes, copiers, printers, telephones, etc.
Education/Experience:  High school diploma or equivalent.
Physical: Involves sitting approximately 90 percent of the day, walking or standing the remainder.