Business Office Representative

Reports to:
Business Office Supervisor

Organizational Peers:
Revenue Cycle Manager; Business Office Supervisor

Direct Reports:
None

Job Summary:
This is a nonexempt entry level position responsible for front office and general clerical billing duties.

Performance Requirements:

Knowledge:

• Knowledge of Accounts reconciliation
• Knowledge of Medical insurance Type and Terminology.

Skills:

• Skill in establishing and maintaining effective internal and external working relationships.

Abilities:

• Ability to enter accurately data and examine insurance documents.
• Ability to deal courteously with patients, staff, and others.
• Ability to communicate effectively and clearly.

Major Duties and Accountabilities:

• Primary point of contact for all Business Office telephone encounters.
• Primary point of contact for patients presenting to the front Business Office with billing questions, account inquiries and payments.
• Identifies delinquent accounts, aging period, and payment sources. Processes delinquent unpaid accounts by contacting patients and insurances, or assigning to an outside collection agency in select alpha category.
• Evaluates patient financial status and establishes approved payment plans. Follows and reports status of delinquent accounts.
• Responsible for daily Business Office mailbox pick up and distribution.
• Responsible for daily monitoring and resolution of messages on the Business Office voicemail.
• Works Athena Unpostables correspondence and Remittance
• All other duties as assigned by the Revenue Cycle Manager

Position Competencies:

• Role model for organization’s core values
• Customer Service: Demonstrates the highest standards for friendly, courteous and caring interaction with patients, physicians, customers, and fellow employees.
• Professional presence
• Communication Demonstrates ability to accept and understand instructions, expresses self clearly and concisely.
• Adaptability/Flexibility Demonstrates the ability to cope with pressure, grasp new ideas and methods, and adjust responses to meet the changing work environment.
• Independence/initiative Demonstrates reliability, followthrough, ability to work with minimum supervision, and desire and ability to accept additional responsibility.
• Confidentiality
• Emotional Intelligence Maintains basic emotional and social competencies to include self-awareness, self-regulation, motivation, empathy, and social skills.

Job Qualifications:

Equipment operated: standard office equipment including computers, faxes, copiers, printers, telephones, etc.
Education/Experience:  High school diploma or equivalent.
Physical: Involves sitting approximately 90 percent of the day, walking or standing the remainder.